Privacy Policy

What does this Privacy Policy cover?

Taking care of your information is important to us. This Privacy Policy sets out how we collect, use and store your personal information on the FLN Hub and what steps we take to protect your personal information.

Please read our Privacy Policy carefully before using our site and refer back to it regularly to check for updates. Remember, by accessing and using this site, you agree to all provisions of this Privacy Policy.

What is Personal Information?

For the purposes of this policy, “Personal Information” is any information that enables us identify you, directly or indirectly, by reference to any identifiers such as your name, address, phone number, email address, identification number, location data, online identifier or one or more factors specific to you as an individual.

In brief: How do we protect your Personal Information?

• We will not use your Personal Information other than for the purposes described in this policy.

• We will not sell your Personal Information.

• We will not keep your Personal Information for longer than is necessary for the stated purposes except to the extent required by law.

• We will take all reasonable and necessary technical and organizational measures to protect your Personal Information. For example, we use third parties to host our website and provide services to us. We have implemented the necessary contractual arrangements to ensure the confidentiality and security of your personal data we share with them.


Account Information

In order to create an account and access this site, certain types of Personal Information will be captured, such as name, title, organization, e-mail address and password. Together with other types of Personal Information collected voluntarily from you (see below regarding such collection), this data will be used to create and maintain your user profile. Only the starred fields are mandatory when creating your account.

The FLN Hub also hosts your learning record (i.e., the steps you have completed in your learning journey), where your activities are saved.


If you contact us directly, we may receive additional information about you. For example, when you contact our FLN Hub team, we may receive your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. We remind you to never communicate your password by email, even with the FLN Hub team.


We will use your Personal Information only for the purposes indicated below and only when it is strictly necessary:

· Communicate with you (e.g. updates and system notifications) to provide you with services, such as “password reset” options;

· Inform you about latest developments and offerings from the FLN Hub. You may unsubscribe from any of these communications at any time;

· Recommend learning opportunities that are relevant to a learner’s context, preferences and needs;

· Enforce our Terms of Use, to defend our legal rights, and to comply with our legal obligations and policies.


We generally do not share your Personal Information. We may share it only for the purposes indicated below and only when it is strictly necessary.

Why and how do we share your Personal Information?

· To individual contributors of the content on the FLN Hub, interesting in knowing more about the use of the content they developed. Most of the time this data will be aggregated and anonymized;

· To third parties, such as servers and databases providers, for storage purposes;

· We may also disclose your Personal Information with your permission. We may seek your permission in various ways. For example, we may present you with an “opt-in” prompt when you set up an account or access certain content.

We will only transfer your Personal Information to trusted third parties who provide sufficient guarantees that your Personal Information will be kept secure.

Some of the third parties mentioned in this Privacy Policy may be located in countries outside your country of residence. Where we transfer your Personal Information outside of your country, we take steps to ensure that your Personal Information is treated securely. You agree to us handling your Personal Information in the manner set out in this Privacy Policy and that the obligations imposed by privacy laws in other countries may be less stringent than the requirements established by the privacy laws in your country. Where we transfer your Personal Information internationally, we will take reasonable steps to ensure that your Personal Information is treated securely and the means of transfer provides adequate safeguards.

We will never sell your Personal Information.

Aggregate Data

We may de-identify (i.e. anonymize) and aggregate information collected through the site for statistical analysis and other lawful purpose, including in research studies, help trainers understand the profile of the learners, better understand the usage of the FLN Hub and improve the operation of the site.

The aggregated and anonymized data may be shared with third parties, such as our partners, supporters, educators and researchers through conferences, journals, and other publications.


You can edit most of your profile details at any time by logging into your account and selecting user profile.

You can request deletion of your account by writing to

You can delete cookies at any time – we however encourage you to not do so in the middle of a session to avoid issues with progress or completion tracking. Deleting cookies will terminate your session and you will need to authenticate again to continue using the site.

If you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt out from receiving email from us by sending your request to us by email at Please be aware that, even after you opt out from receiving marketing communications from us, you may continue to receive administrative messages from us regarding this site.


We will only use and store your Personal Information for so long as it is required for the purposes it was collected for and as specified in UNICEF’s retention policy. We use your Personal Information as necessary to comply with our obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically and reasonably feasible to remove it. Otherwise, we will seek to delete your Personal Information within a one (1) month timeframe upon your written request.


We are committed to protect your Personal Information through the implementation of encryption methods, secured login, firewalls, regular security patches and antivirus. Unfortunately, such precautions may not be sufficient to guarantee a complete security of your data. It is always a possibility that third parties may unlawfully intercept or access your Personal Information or private communications. So, although we work extremely hard to safeguard your Personal Information, we cannot guarantee that your information or communications will always remain private.

We also ask that you do your part to safeguard your Personal Information. Select and protect your password appropriately. Limit access to your account and sign out of your account once you have finished using this site. Also, be careful about connecting to the site using an insecure Wi-Fi. Public Wi-Fi, for example, is inherently insecure — so be cautious.

Should you have reasons to question the integrity of this site or your data, please do promptly contact us at


This site may contain links to other websites that are not covered by this Privacy Policy. This Privacy Policy applies only to the processing of your Personal Information on this site. It does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which this site links. The inclusion of a link on this site does not imply endorsement of the linked site or service by us. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites.


If we make changes to our privacy practices, we will post a notification to this site alerting that the Privacy Policy has been amended. Such changes will be effective immediately upon posting them to this site. For this reason, we encourage you to check our Privacy Policy frequently. The “Last Updated” date at the bottom of this page indicates when this Privacy Policy was last revised. Your continued use of this site following these changes means that you accept the revised Privacy Policy.


When you use this site, we and our third-party service providers may collect information about you and your device through automated means, such as cookies and web server logs. Cookies are small text files which identify your computer, phone, and other devices to our server. By using this site, you consent to the placement of cookies and similar technologies in your browser in accordance with this Privacy Policy. The information collected in this manner includes your IP address, network location, what browser you are using, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of this site.

We use this information, for example, to ensure that the site functions properly, to determine how many users have visited certain pages, or to prevent fraud. We use IP address information to derive location of the device used to access the site. We also work with analytics providers, such as Google Analytics which use cookies and similar technologies to collect and analyze information about use of the site and report on activities and trends. This service may also collect information about the use of other websites, apps, and online resources. You can learn more about Google’s practices by going to

The table below identifies the cookies we may use on this site and explains the purposes for which they are used. Please note that we may update the information contained in this table from time to time.

Provider - Amplitude
Name - -amp
Purpose - Amplitude uses a variety of cookies, web beacons and other tracking technologies for different purposes. Specifically, Amplitude uses cookies and web beacons to enhance the experience of users to the website (for example, by remembering your preferences and letting you navigate between pages efficiently) and to better understand how the website is used. Cookies may tell us, for example, whether you have visited the website before or whether you are a new visitor.

Provider - Google Analytics
Name - _ga
Purpose - Understands and tracks engagement of users. The GA cookie we use is anonymous.

If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to for more general information about cookies. If, however, you do not accept FLN Hub cookies, you may experience some inconvenience in your use of this site. In order to use the site, you will need to ensure that your browser is configured to accept cookies from the site. You can delete cookies after each visit, if you wish to.


If you have any questions about this Privacy Policy, please contact us at

Last Updated: 8 November 2021